As more business processes exist in an electronic universe, the need to manage the IT services that enable these processes increases. Business service management does this and achieves the IT alignment with the business necessary to ensure service improvement activities are prioritized with business objectives. Business service management applies the adage that if you improve IT, you improve the business. This paper presents an overview of business service management concepts and describes how Proxima Centauri provides a solution for this. It also describes how Six Sigma can be used as an underlying quality improvement process to eliminate the associated costs of poor quality.
business process reengineering report
, Business Management , Business Process Management , Business Transaction Management , Service Strategy , Service Design , Performance Engineering , Business Information Services Library , Service Transition , Business Process Management , Information Technology Infrastructure Library (ITIL) , Business Process . Introduction As business is increasingly conducted in the electronic universe, the need to understand and improve IT service quality becomes even more critical. As organizations try to come to