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Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process

case studies on business process management program  The following are two case studies that show how a converged approach to BPM selection and deployment provided the essential combination of responsiveness, cost effectiveness and manageability to achieve optimal results. Case study A chief financial officer (CFO) needed to make sure her company could demonstrate that adequate controls exist to enforce the approval process for contracts offering special terms. Such internal controls are required for compliance with Section 404 of the Sarbanes-Oxley Act. Read More

Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, part...
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Documents related to » case studies on business process management program


E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

case studies on business process management program  History Integration Made Easy Case Studies Sales and Marketing Financial Services Customer Support /Call Centers About emailtopia Response Manager System Requirements Introduction The Internet has provided an easy, low cost channel for providing customer service and customer interaction. As a result, email communication is growing faster than any other means of customer interaction. Email inquiries used for customer service is expected to increase from 2.9 billion messages in 2005, to 7.2 billion by Read More
2006 PMI Research Conference Aims to Link Project Management Discipline with the Business Community
The 2006 PMI Research Conference was an excellent venue for gauging the direction in which project management research is heading. The presentations of the

case studies on business process management program  building Learning , covering case studies and lessons learned from historical projects The three-day event was kicked off each day with different plenary presentations from a number of prolific speakers, including Robert G. Cooper, PhD, president of the Product Development Institute Inc ., and creator of the Stage-Gate process for new product development; Bent Flyvbjerg, PhD, professor of planning at the Department of Development and Planning at Aalborg University , Denmark, and an expert on Read More
Maintenance Tips For Improved Profits: Creating the Business Case to Invest in Automation
Does it really make sense to spend money to save money? The answer may surprise you when it comes to maintenance of large capital assets including Facilities

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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

case studies on business process management program  response time in this case becomes the SLO and is generally committed to using an agreement that can take many forms. This agreement is referred to as the SLA. Interest in SLM has been growing. This growth is largely attributable to the need for IT groups to justify expenses for capital and operational investments. Accountability has become the major theme where business leaders are often driving the initiative. The economic downturn has fueled interest in SLM as a means to justify expenses and at the Read More
How SMEs Can Tap into Real-time Business Intelligence
Real-time business intelligence (BI) delivers information about business as it occurs. While traditional BI presents historical data for analysis, real-time BI

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Most Overlooked Features when Buying a Business Phone System
When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these

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Performance Management-What the Mid-market Can Learn from Large Enterprises
Performance management allows companies to align business activity with corporate objectives. This research examines the different levels of business

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The Complete Systems Management Book: An Introduction to Integrated and Automated IT System Management
Effective IT systems management is a challenge, especially for midsized companies that must maintain sophisticated IT environments without the budgets of their

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The 2011 Focus Experts' Guide to Business Intelligence
Not all business intelligence (BI) solutions fit every situation, and many BI solutions can be quite pricy. As an organization grows and its experience with BI

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DP&C SmartFleet for Supply Chain Management of Transportation Management Systems Certification Report
DP&C SmartFleet is TEC Certified for online evaluation of transportation management system (TMS) solutions in the Supply Chain Management (SCM) Evaluation

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Top 10 Must-have Business Phone Features
Small Business or enterprise, some phone system features are must-haves. Not all phone systems are made equal. Some phone system features improve efficiency

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Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

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Sage 500 ERP for Process Manufacturing ERP Certification Report
Sage 500 ERP (formerly Sage ERP MAS 500) is TEC Certified for online evaluation of process manufacturing enterprise resource planning (ERP) solutions in the

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Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation
When searching for a warehouse management system (WMS), a number of myths surface.

case studies on business process management program  this was even the case for ones that were 30,000 square feet with fifteen people. The problem was not that the systems were too complex, but that these companies had problems that needed to be addressed prior to going live on the system. Process failures are the result of a company's culture and not the result of an archaic system. Therefore, the culture must be addressed prior to, for example, installing barcodes. Most people I speak with think that barcodes have been sent from heaven. However, once Read More

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