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Customer Process Management: The Real-time Enterprise Depends On the Merging of CPM and BPM
Customer-facing processes are challenging to manage because they are always changing. Conventional workflow automation and stand-alone business process

case studies on business process management program  The following are two case studies that show how a converged approach to BPM selection and deployment provided the essential combination of responsiveness, cost effectiveness and manageability to achieve optimal results. Case study A chief financial officer (CFO) needed to make sure her company could demonstrate that adequate controls exist to enforce the approval process for contracts offering special terms. Such internal controls are required for compliance with Section 404 of the Sarbanes-Oxley Act. Read More...
Business Process Management (BPM)
Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, part...
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Documents related to » case studies on business process management program


E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

case studies on business process management program  History Integration Made Easy Case Studies Sales and Marketing Financial Services Customer Support /Call Centers About emailtopia Response Manager System Requirements Introduction The Internet has provided an easy, low cost channel for providing customer service and customer interaction. As a result, email communication is growing faster than any other means of customer interaction. Email inquiries used for customer service is expected to increase from 2.9 billion messages in 2005, to 7.2 billion by Read More...
Maintenance Tips For Improved Profits: Creating the Business Case to Invest in Automation
Does it really make sense to spend money to save money? The answer may surprise you when it comes to maintenance of large capital assets including Facilities

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Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

case studies on business process management program  response time in this case becomes the SLO and is generally committed to using an agreement that can take many forms. This agreement is referred to as the SLA. Interest in SLM has been growing. This growth is largely attributable to the need for IT groups to justify expenses for capital and operational investments. Accountability has become the major theme where business leaders are often driving the initiative. The economic downturn has fueled interest in SLM as a means to justify expenses and at the Read More...
2006 PMI Research Conference Aims to Link Project Management Discipline with the Business Community
The 2006 PMI Research Conference was an excellent venue for gauging the direction in which project management research is heading. The presentations of the

case studies on business process management program  building Learning , covering case studies and lessons learned from historical projects The three-day event was kicked off each day with different plenary presentations from a number of prolific speakers, including Robert G. Cooper, PhD, president of the Product Development Institute Inc ., and creator of the Stage-Gate process for new product development; Bent Flyvbjerg, PhD, professor of planning at the Department of Development and Planning at Aalborg University , Denmark, and an expert on Read More...
Value Cycle Management: A Non-Linear Approach to Supply Chain Management
Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain

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The Five Styles of Business Intelligence: Industrial-strength Business Intelligence
If you’re not on top of the range of business intelligence (BI) functionality that has evolved over the past 15 years, this framework can help. There’s a

case studies on business process management program   Read More...
Warehouse Management Systems: Pie in the Sky or Floating Bakery? Part One: Myths of the Warehouse Management Systems and Implementation
When searching for a warehouse management system (WMS), a number of myths surface.

case studies on business process management program  this was even the case for ones that were 30,000 square feet with fifteen people. The problem was not that the systems were too complex, but that these companies had problems that needed to be addressed prior to going live on the system. Process failures are the result of a company's culture and not the result of an archaic system. Therefore, the culture must be addressed prior to, for example, installing barcodes. Most people I speak with think that barcodes have been sent from heaven. However, once Read More...
Understanding IBM Lotus Web Content Management Software
IBM Lotus Web Content Management software is IBM’s Web content management system offering. Lotus Web Content Management software provides tools to apply

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SmartOrg Portfolio Navigator for Product Lifecycle Management Certification Report
SmartOrg Portfolio Navigator is TEC Certified for online evaluation of product development and portfolio management (PD&PM) solutions in the Product Lifecycle

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Sage 500 ERP for Process Manufacturing ERP Certification Report
Sage 500 ERP (formerly Sage ERP MAS 500) is TEC Certified for online evaluation of process manufacturing enterprise resource planning (ERP) solutions in the

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Driving SMB Efficiency with Business Intelligence
In the coming year, many companies will shift focus to business growth. However, continued economic volatility means that they will also need to keep costs in

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Business Intelligence in SAP Business All-in-One: Improve Transparency and Agility
Business intelligence (BI) functionality can help your company gains visibility, insight, operational alignment, and accountability to increase revenue, margins

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Is My Business Too Small for Business Intelligence (BI)?
Does business intelligence (BI) make sense for really small businesses? While BI solutions can surface and analyze business data, providing a competitive

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Blackboard Learn 9.1 for Learning Management Certification Report
Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The

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