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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 case study on business process management implementations


Case Study: VAI Improves Customer Service with Business Portal
Vormittag Associates, Inc. (VAI) provides enterprise resource planning software and associated services to clients in the manufacturing, wholesale, and retail

case study on business process management implementations  : Customer Service (Wikipedia) Case Study: VAI Improves Customer Service with Business Portal Improve Customer Service is also known as : Improve Customer Service , Voice Customer , Customer Service Email , Customer Experience , Customer Care Solutions , Customer Service Training Programs , Business Solutions , Improve Customer Satisfaction , Customer Service Surveys , Customer Loyalty Training , CRM Software , Improving Customer Satisfaction . Overview The Challenge VAI needed to enhance customer

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Process Manufacturing (ERP)

The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as order processing and production scheduling. ERP began as a term used to describe a sophisticated and integrated software system used for manufacturing. In its simplest sense, ERP systems create interactive environments designed to help companies manage and analyze the business processes associated with manufacturing goods, such as inventory control, order taking, accounting, and much more. Although this basic definition still holds true for ERP systems, today its definition is expanding. Today's leading ERP systems group all traditional company management functions (finance, sales, manufacturing, human resources) and include, with varying degrees of acceptance and skill, many solutions that were formerly considered peripheral (product data management (PDM), warehouse management, manufacturing execution system (MES), reporting, etc.). While during the last few years the functional perimeter of ERP systems began an expansion into its adjacent markets, such as supply chain management (SCM), customer relationship management (CRM), business intelligence/data warehousing, and e-Business, the focus of this knowledge base is mainly on the traditional ERP realms of finance, materials planning, and human resources. The old adage is "Such a beginning, such an end", and, consequently, many ERP systems' failures could be traced back to a bad software selection. The foundation of any ERP implementation must be a proper exercise of aligning customers' IT technology with their business strategy, and subsequent software selection. This is the perfect time to create the business case and energize the entire organization towards the vision sharing and a buy in, both being the Key Success Factors (KSFs). Yet, these steps are very often neglected despite the amount of expert literature and articles that emphasize their importance.    

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Documents related to » case study on business process management implementations

Case Study: Johnson Plastics


Engraving materials supplier Johnson Plastics needed a way to stay ahead of the competition. To leave a lasting impression on customers, Johnson knew that fulfilling its promise of next-day shipping was priority number one. But an outdated enterprise resource planning (ERP) system was preventing Johnson from realizing that goal. Learn about the solution the company chose to integrate its entire multiwarehouse operations.

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The Challenges of a Business Intelligence Implementation: A Case Study


The University of Illinois provides a good example of extensive integration of its business intelligence (BI) solution and data warehousing environment with its enterprise resource planning (ERP) solution.

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Case Study: Metrolina Greenhouses


For years, Sage MAS 90 ERP served Metrolina Greenhouses well as its accounting and distribution solution. But continued growth and expansion led it to seek a comprehensive warehouse management solution (WMS), to incorporate materials requirement planning (MRP) procedures and radio frequency identification (RFID) for better planning and control. Metrolina discovered Sage MAS 500 had the MRP software it needed. Learn more.

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Case Study: Fair Isaac Corporation


Fair Isaac Corporation’s FICO scores—the global industry standard for objective, profitable risk assessment—are the most widely used consumer credit scores in the world. Fair Isaac was using a simple in-house license manager to protect new installations of the FICO score, but as new implementations spread around the world, the company decided it needed a new system to manage its licenses. Learn about its chosen solution.

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Blackboard Learn 9.1 for Learning Management Certification Report


Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Business Strategy, Business Processes, and Business Systems


Business strategy, a road map telling us how the business plans to be successful, does not guarantee success. Strategy execution requires business processes that do what the strategy calls for--and do it well. In today's automated world, these business processes rely on business systems. Therefore, a direct link exists between the success of business strategy and business systems. Poor systems are a frequent reason for the failure of a business strategy.

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SimplyDigi LMS for Learning Management Systems Product Certification Report


SimplyDigi LMS is now TEC Certified for online evaluation of learning management systems solutions in the Human Capital Management (HCM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

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Business Answers at Your Fingers: The Real-time Value of BI


Today’s businesses are challenged by a multi-dimensional and continually evolving competitive environment. Top-performing organizations must develop strategies to manage the growth of data volume and complexity while exploiting that data to create quicker business insight. See how these top performers are leveraging (near) real-time analytics to proactively manage their business and drive huge performance improvements.

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American Business Systems, Inc.


Based out of Chelmsford, Massachusetts (US), American Business Systems (ABS) develops and markets microcomputer-based accounting software intended for small and medium-sized enterprises. Since the introduction of its first accounting solution for single-user microcomputers in 1980, the firm's ABS Accounting System has successfully passed Big Six certification standards and today the software is sold internationally with applications available in both English and Spanish. ABS products run on most microcomputers and can be upgraded. The firm is currently focusing on the development and marketing of vertical market products that provide solutions in areas of distribution and point of sale (POS) and continue to be fully integrated with the ABS accounting system.

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Oracle Enterprise Asset Management


Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle's products help companies manage inventory, equipment, and skilled personnel as well as match these resources to asset maintenance demands.

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