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6 Key Elements-A Guide to Delivering a Consistent Outstanding Customer Experience in the Contact Centre and Beyond
Customers are the lifeblood of any business, and receiving quality customer service is a major factor in their purchasing decisions. There are six key elements

creates security profiles for individuals  ensure that every interaction creates an outstanding customer experience. The Keys to Success Key #1 - Customer Culture is Crucial Key #2 - Empower and Support Contact Centre Agents Key #3 - Create a Single View of the Customer Key #4 - Customer Process Management Drives Efficiency Key #5 - Leverage the Internet with Care Key #6 - Apply Meaningful Metrics When applied together as a cohesive solution, these key elements enable an organisation to unlock the lifetime value of their customers and build an Read More

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Documents related to » creates security profiles for individuals


Extended Enterprise Vision
Small and medium enterprises (SMEs) are facing new challenges and opportunities. By linking people, processes, and workflows from inside and outside your

creates security profiles for individuals  more efficient. It also creates an environment in which virtual teams can utilize, enhance, and retain consistent knowledge on an as-needed basis, unifying as necessary, delivering and then disbanding as dictated by business conditions and opportunities. Some applications Sage Software envisions in this area include: solutions that leverage persistent customer interaction in order to maximize exposure, value, and reliance; solutions that provide more effective ways of working with all of the various Read More
State of the Market: HR
More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This

creates security profiles for individuals  marketplace. This global interconnectivity creates the need for flawless management and communication from, between, and with employees. This is especially relevant for companies that have branch offices and teams across the globe or that use third-party outsourcing providers to manage their HR. While most have adapted to this global reality in their operations, many are falling behind in developing the HR policies, structures, and services that support global operations. In order to create a truly Read More
Tenrox Project Workforce Management for PPM for PSA Certification Report
Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA

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Microsoft Dynamics GP 10.0 for ERP for Mixed-mode Manufacturing Certification Report
Microsoft Dynamics GP 10.0 is now TEC Certified for online evaluation of enterprise resource planning (ERP) for mixed-mode manufacturing solutions in the ERP

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The Travel and Expense Management Guide for 2014: Trends for the Future
Organizations typically spend 10 percent or more of their annual budget on expenses related to business travel. They need to reevaluate existing strategies for

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Double Trouble for Cap Gemini: Integrator's Problems Suggest A Different Approach to Contracting for Technology Services
IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform on another.

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IntegrateIT ERP 123 V7.2.561 for ERP for Distribution Product Certification Report
Technology Evaluation Centers (TEC) is pleased to announce that IntegrateIT product ERP 123 is now TEC Certified for online evaluation of enterprise resource

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Navigator Business Solutions Navigator One for SAP Business One (v88) for Discrete ERP Certification Report
Navigator One for SAP Business One (v88) is now TEC Certified for online comparison of discrete enterprise resource planning (ERP) software in TEC's Evaluation

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Aquilon for ERP for SMB Certification Report
Aquilon is TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center

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NetSuite OpenAir for PPM for PSA Certification Report
NetSuite OpenAir is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions in the

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IFS Applications (version 8.0) for ERP for the Oil and Gas Industry (Upstream) Certification Report
IFS Applications (v. 8.0) is TEC Certified for online evaluation of enterprise resource planning (ERP) solutions for oil and gas industry (upstream) in the ERP

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ERP for Distribution: See for Yourself How the Competition Stacks Up
Technology Evaluation Centers (TEC) is proud to announce the TEC Vendor Challenge—ERP for Distribution. The Vendor Challenge event is for distributors

creates security profiles for individuals   Read More
Ability 585 for ERP for Manufacturing (SMB) Certification Report
Ability 585 is TEC Certified for online evaluation of enterprise resource planning (ERP) for manufacturing (SMB) solutions in the ERP Evaluation Center. The

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Energizing Utilities for the Economic Stimulus Plan: Strategies for Greater Efficiency and Sustainability
For years, utilities have seen a growing need to enable a smarter electric grid, promote cleaner power sources, and replace aging structures. These issues came

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