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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ibm business process management journal


e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used

ibm business process management journal  of not providing full IBM solutions. To choose among these service providers is a matter of culture, price and looking closely at your business requirements. For example, Deloitte's name as a partner for a new e-business may be what you need to get more VC financing - i.e., its reputation precedes it. Making these kinds of decisions, therefore, can hinge often on a single criterion. It may be behooving to you to convince your VC there is a better way! Market Challenges Branding issues which harkens back

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Business Process Management (BPM)

Business process management (BPM) defines, enables, and manages the exchange of enterprise information through the semantics of a business process view, which involves employees, customers, partners, applications, and databases.  

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KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly those with large, complex workforces, and how Kronos’ innovative solutions help companies control labor costs, minimize compliance risk, and improve workforce productivity.

ibm business process management journal  increasingly important to retailers. IBM (in partnership with Reflexis), SAP, RedPrairie, JDA Software , and Oracle have developed integrated suites with online order management and clienteling, setting them apart from Kronos as broader retail platform vendors. Kronos seldom shows up on these vendors’ radar screens on the supply chain management (SCM) side of the retail business.‬ Outside of the retail sector, Kronos has been good at ensuring its staying power in SAP and Oracle ERP shops. SAP and Read More

Software as a Service for Customer Relationship Management and Sales


Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by offering services for inventory and collaborative planning.

ibm business process management journal  hosting services—based on proven IBM eServers and DB2 database technology. The SAP solution will be powered by IBM's Applications On Demand Platform , which automates application hosting and management to provide a scalable and efficient platform for running business applications. Software Giants versus SaaS Pioneers There are several reasons why SAP and Microsoft might be delivering limited chunks of SaaS CRM functionality. One reason could be their desire to pick the lowest hanging fruit first (i.e., Read More

Social CRM: Customer Relationship Management in the Age of the Socially-empowered Customer


Most of your customers and prospects expect you to be involved in social media—and they’ll be more likely to do business with you if you are. So how do you expand your customer relationship management (CRM) strategy to engage social customers, and gain their trust? Discover how to integrate Web 2.0 social media tools and strategies into your traditional CRM efforts for better, more meaningful customer relationships.

ibm business process management journal  His client list includes IBM, Intuit, Cisco, Research In Motion and the state of Georgia's Depart of Economic Development. Recognized by InsideCRM as one of 2007's 25 most influential industry leaders, Leary also received CRM Magazine's Most Influential Leader Award in 2004. He serves on the national board of the CRM Association, and as a subject matter expert for the Small Business Technology Task Force. He's been quoted in several national business publications, including the Wall Street Journal, Read More

Navigating Between Service Management Scylla & Charybdis - Part 1


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ibm business process management journal  Large system integrators ( IBM, Accenture, Capgemini , etc.) have been creating business practices around mobile workforce and service optimization to enhance value of their CRM installations Recent recession and downturn in new product sales The Customer Remains in the Driver’s Seat (and Wants Instant Gratification) While consumers may not be purchasing a new automobile, electronic gadget, or household appliance any time soon, they will pay to have their existing ones serviced. However, they do not Read More

Enterprise Content Management: It Is More Than Just Web Content Management


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ibm business process management journal  integration architectures such as IBM and Day . This is in a late stage of early majority, probably moving soon to late majority. JSR 168 and 170 are specifications defined by the Java Community. Java Specification Requests (JSR) 168 and 170 specifically focus on the ECM market. JSR 168 enables interoperability among portlets and portals. This specification defines a set of APIs for portlets and addresses standardization for preferences, user information, portlet requests and responses, deployment Read More

Integrating Customer Relationship Management and Service Resolution Management


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Top 10 Must-have Business Phone Features


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ibm business process management journal  10 Must-have Business Phone Features Small Business or enterprise, some phone system features are must-haves. Not all phone systems are made equal. Some phone system features improve efficiency significantly and help prevent losing business due to business inaccessibility. Investing in these phone system features will ensure a competitive edge for any business. Our guide details top 10 phone system features, and explains why they are indispensible. Read More

Oracle Enterprise Asset Management


Oracle Enterprise Asset Management (EAM) optimizes availability and utilization of assets. Oracle's products help companies manage inventory, equipment, and skilled personnel as well as match these resources to asset maintenance demands.

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Competency Management: the Compass for Strategic Talent Management


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ibm business process management journal  Management: the Compass for Strategic Talent Management Plateau delivers a best-of-breed talent management solution with deep functionality for learning management, performance management, compensation management and career and succession planning. This allows organizations to take a unified approach to develop, manage, reward and optimize their talent. Superior best-in-class talent management solutions can be deployed individually or together, enabling current and prospective customer to Read More

Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments


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Selecting Enterprise Asset Management (EAM) for Design, Operate, Maintain


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ibm business process management journal  BUSINESS FIRST 8.7 for Business Process Management Certification Report W4 BUSINESS FIRST 8.7 is now TEC Certified for online evaluation of business process management (BPM) solutions in the Enterprise Resource Planning (ERP) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth Read More

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