Home
 > search for

Featured Documents related to »  intelligent case management

Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

intelligent case management  (if not even an intelligent online software agent), to recognize that here lies an opportunity to cross-sell a home insurance policy to the client as well. Having a complete customer profile enables users to quickly identify key attributes about a customer, such as whether the customer has multiple accounts with the bank, and therefore is a customer the bank would not want to lose. Naturally, customers are highly sensitive to how they are treated; they notice such things as whether their service Read More...
Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » intelligent case management


E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

intelligent case management  Rules Engine Rule-based Wizards Intelligent Messaging Assignment A Library Of Standard Responses Status Reports Administrator Control System-Wide Alerts Email Messages By Category Complete Email Communication History Integration Made Easy Case Studies Sales and Marketing Financial Services Customer Support /Call Centers About emailtopia Response Manager System Requirements Introduction The Internet has provided an easy, low cost channel for providing customer service and customer interaction. As a Read More...
Beyond Digital Rights Management (DRM)
Most document security companies concern themselves solely with the prevention of unauthorized access to content. Online publishers, on the other hand, struggle

intelligent case management  Vitrium’s customizable solution for intelligent Digital Rights Management with electronic documents Source : Vitrium Systems Resources Related to Beyond Digital Rights Management (DRM) : Digital Rights Management (DRM) (Wikipedia) Beyond Digital Rights Management (DRM) Document Security is also known as : Assured Security Document , Document Domain Security , Document Outlines Security , Application Security Document , Document Security Alliance , Document Security Classifications , Document Read More...
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

intelligent case management  patched. The solution needs intelligent capabilities to prioritize remediation via policies determined by managers. The policies allow you to automatically prioritize remediation by factoring severity of the vulnerability against business impact ' i.e. how exploitation would affect operations of a particular asset, a business unit, or even the entire business operations. What happens when a ticket is generated? If using trouble-ticketing and workflow within your VM solution make sure that it can Read More...
Governance, Risk, and Compliance Management
Governance, risk, and compliance (GRC) issues are hot topics today, thanks to high-profile stories about companies that failed to meet regulatory requirements

intelligent case management  for GRC and the intelligent network delivered by Cisco Service-Oriented Network Architecture (SONA) , Cisco's leading network architecture. SAP solutions for GRC provide the business context for GRC needs across the enterprise ' that is, the specific GRC-related policies you have identified that are important to your business. Cisco SONA expands the reach of SAP solutions for GRC into the extended enterprise, beyond the borders of packaged enterprise applications and into the landscape of physical and Read More...
Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

intelligent case management  risk,investigation,BPS,database,criteria,compliance Read More...
Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report
Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management,

intelligent case management   Read More...
New Management at Manhattan Associates
ATLANTA, Georgia -- Manhattan Associates Inc. MANH, the global leader in best-of-breed warehouse and transportation management systems, announced the

intelligent case management  Management at Manhattan Associates New Management at Manhattan Associates S. McVey - October 19th, 1999 Event Summary On October 18, Manhattan Associates, Inc. announced that Alan Dabbiere will abdicate his position as President and CEO of the Atlanta-based warehouse management system vendor. His replacement, Richard (Dick) M. Haddrill, joins Manhattan from Powerhouse Technologies, a diversified gaming technology company, where he occupied the chief executive position. Founder Dabbiere will continue in Read More...
Talent Management Best Practices in 2010
Download your copy of the Aberdeen report Cracking the Code for Talent Management.

intelligent case management  talent management best practices 2010,talent,management,best,practices,management best practices 2010,talent best practices 2010,talent management practices 2010,talent management best 2010,talent management best practices. Read More...
Mobile Workforce Management Strategies: The Future of Strategic Mobile Workforce & Expense Management
The by-product of a changing economy, increasingly mobile and remote workforces are fueled by the proliferation of high-speed networks. This white paper

intelligent case management  SumTotal,mobile workforce,mobile workforce management,pdf,whitepaper,expense management,mobile expense management,workforce management,organizational goals Read More...
KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management (WFM) can be. In this article, TEC

intelligent case management  2011: Beyond Time Clocks for Modern Workforce Management While there were many similarities between the KronosWorks 2011 and KronosWorks 2010 user events (see blog post on Kronos’ 2010 user conference ), attending Kronos Inc. ’s 2011 user conference was worthwhile nonetheless. Kronos knows full well that its customers’ (labor) time is money, and the company specializes in workforce management (WFM) software, which ensures that a company’s employees complete their assigned jobs and receiv Read More...
Data Management and Analysis
From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it

intelligent case management  data management analysis software selection,data analysis management solution evaluation,compare most accurate data tools, statistics application selection,statistical methods,improve data management and analysis,rfp to manage data,ecm software evaluation,information security is,compare information security systems,document management systems,dms,dms selection,is solution comparisons,product information management solution selection,pim,enterprise content management ecm,electronic media files,pim solution selection,compare top access control files software,security,evaluate data delivering systems,business analysis reports,dmag,analyse statistics,methodology,evaluate information security systems. Read More...
Blackboard Learn 9.1 for Learning Management Certification Report
Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The

intelligent case management  learning content management system comparison,saas learning management system,hosted learning management system,scorm compliant learning management system,learning management system hosting,learning management system vendors,free learning management system software,learning management system demo,scorm learning management system,learning management system scorm,learning management system comparison,free learning management system,learning management system free,learning management system software comparison,learning management system companies Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

intelligent case management  Management: The Core of Service Resolution Management Today's businesses are faced with the reality of customers expecting and demanding more multichannel information and better service from call centers than ever before. Integrating call center service resolution management (SRM) into customer relationship management (CRM) can help companies retain both their call center agents and their customers. For more background, please see Integrating Customer Relationship Management and Service Read More...
Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

intelligent case management  human resources management,human resources management software,human resources management system,human resources management degree,human resources management systems,human resources management certificate,human resources management training,what is human resources management,human resources management articles,strategic human resources management,human resources management consulting,human resources management salary,mba human resources management,masters in human resources management,human resources management courses Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others