Home
 > search for

Featured Documents related to »  intelligent case management


Integrating Customer Relationship Management and Service Resolution Management
The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies

intelligent case management  (if not even an intelligent online software agent), to recognize that here lies an opportunity to cross-sell a home insurance policy to the client as well. Having a complete customer profile enables users to quickly identify key attributes about a customer, such as whether the customer has multiple accounts with the bank, and therefore is a customer the bank would not want to lose. Naturally, customers are highly sensitive to how they are treated; they notice such things as whether their service Read More

Process Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as...
Start evaluating software now
Country:
 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » intelligent case management


Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

intelligent case management  patched. The solution needs intelligent capabilities to prioritize remediation via policies determined by managers. The policies allow you to automatically prioritize remediation by factoring severity of the vulnerability against business impact ' i.e. how exploitation would affect operations of a particular asset, a business unit, or even the entire business operations. What happens when a ticket is generated? If using trouble-ticketing and workflow within your VM solution make sure that it can Read More
10 Principles for Knowledge Management Success
Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of

intelligent case management  CRM solution, is an intelligent customer experience solution that maximizes the value of every interaction throughout the customer lifecycle. KNOVA turns information into a knowledge powerhouse, and delivers it in a user experience that raises the definitions for collaboration and community to new levels. Built on an adaptive search and knowledge management platform, KNOVA’s suite of applications helps companies increase revenues, reduce service costs and improve customer satisfaction. Global Industry Read More
Governance, Risk, and Compliance Management
Governance, risk, and compliance (GRC) issues are hot topics today, thanks to high-profile stories about companies that failed to meet regulatory requirements

intelligent case management  for GRC and the intelligent network delivered by Cisco Service-Oriented Network Architecture (SONA) , Cisco's leading network architecture. SAP solutions for GRC provide the business context for GRC needs across the enterprise ' that is, the specific GRC-related policies you have identified that are important to your business. Cisco SONA expands the reach of SAP solutions for GRC into the extended enterprise, beyond the borders of packaged enterprise applications and into the landscape of physical and Read More
E-mail Response Management
E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s

intelligent case management  Rules Engine Rule-based Wizards Intelligent Messaging Assignment A Library Of Standard Responses Status Reports Administrator Control System-Wide Alerts Email Messages By Category Complete Email Communication History Integration Made Easy Case Studies Sales and Marketing Financial Services Customer Support /Call Centers About emailtopia Response Manager System Requirements Introduction The Internet has provided an easy, low cost channel for providing customer service and customer interaction. As a Read More
Data Management and Analysis
From a business perspective, the role of data management and analysis is crucial. It is not only a resource for gathering new stores of static information; it

intelligent case management  data management analysis software selection,data analysis management solution evaluation,compare most accurate data tools, statistics application selection,statistical methods,improve data management and analysis,rfp to manage data,ecm software evaluation,information security is,compare information security systems,document management systems,dms,dms selection,is solution comparisons,product information management solution selection,pim,enterprise content management ecm,electronic media files,pim solution selection,compare top access control files software,security,evaluate data delivering systems,business analysis reports,dmag,analyse statistics,methodology,evaluate information security systems. Read More
Portfolio Management
Portfolio management provides insight into what is the best way to distribute resources among the various innovative options/projects to ensure that a maximum

intelligent case management  portfolio management,innovation management tools,innovation tools,risks,uncertainties,uncertainty,NPV Read More
Asset Management
Asset management is crucial for businesses that wish to keep costs down while running an efficient service. Waer Systems has taken its experience in controlling

intelligent case management  Waer, WAERlinx, asset management, asset reporting, asset decommissioning, supply chain, reporting, parts management Read More
Core HR Systems: Flawless Execution Enabling Strategic HR Management
Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data,

intelligent case management  human resources management,human resources management software,human resources management system,human resources management degree,human resources management systems,human resources management certificate,human resources management training,what is human resources management,human resources management articles,strategic human resources management,human resources management consulting,human resources management salary,mba human resources management,masters in human resources management,human resources management courses Read More
Case Study: More Efficient Hospital Management Systems with Content Management Tools
Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital

intelligent case management   Read More
Logility Voyager Solutions for Supply Chain Management (SCM) Certification Report
Logility Voyager Solutions is now TEC Certified for online evaluation of supply chain management solutions in the Supply Chain Management (SCM) Evaluation

intelligent case management  global supply chain management,supply chain management programs,supply chain management tools,integrated supply chain management,supply chain management systems,supply chain management solutions,supply chain management consulting,supply chain management company,supply chain management definition,define supply chain management,software supply chain management,supply chain management strategies,green supply chain management,supply chain management articles,supply chain management system Read More
Value Cycle Management: A Non-Linear Approach to Supply Chain Management
Companies are moving away from the linear production path of the supply chain to embrace value cycle management (VCM). VCM is the optimization of supply chain

intelligent case management  cycle,information,Exact,VCM,supply,management Read More
LCMS Exposed! Understanding the Differences between Learning Management and Learning Content Management
The Cost of Learning—a Very Brief HistoryTraining (or learning) has always been viewed as a cost center (representing a cost of doing business similar to

intelligent case management   Read More
Top Content Management Solutions Compared
Use TEC sContent Management Evaluation Center* to get a detailed comparison of content management solutions based on your priorities.

intelligent case management  top content management solutions compared,top,content,management,solutions,compared,content management solutions compared,top management solutions compared,top content solutions compared,top content management compared,top content management solutions. Read More
Blackboard Learn 9.1 for Learning Management Certification Report
Blackboard Learn 9.1 is now TEC Certified for online evaluation of learning management systems in the Human Capital Management Evaluation Center. The

intelligent case management  learning content management system comparison,saas learning management system,hosted learning management system,scorm compliant learning management system,learning management system hosting,learning management system vendors,free learning management system software,learning management system demo,scorm learning management system,learning management system scorm,learning management system comparison,free learning management system,learning management system free,learning management system software comparison,learning management system companies Read More

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others