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Documents related to » java contact management


Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

JAVA CONTACT MANAGEMENT: Building the Small Contact Center Building the Small Contact Center Source: Zeacom Document Type: White Paper Description: Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact
8/15/2006 8:59:00 PM

Contact Optimization for Direct Marketers
In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns, drive contact strategies, and enhance customer experience.

JAVA CONTACT MANAGEMENT: Contact Optimization for Direct Marketers Contact Optimization for Direct Marketers Source: Alterian Document Type: White Paper Description: In today’s complex, ever-evolving marketplace, the need to integrate marketing processes and channels has never been more apparent. Marketers are looking to maximize the value of each customer interaction, both inbound and outbound. Customer analytics is a critical function in leading this change. Find out how embracing analytics can help you evaluate campaigns,
2/27/2009 4:20:00 PM

Purchasing CRM for Contact Centers
Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return on investment. See how a CRM solution can benefit your call center.

JAVA CONTACT MANAGEMENT: Purchasing CRM for Contact Centers Purchasing CRM for Contact Centers Source: CompareBusinessProducts.com Document Type: White Paper Description: Every business is in business to generate revenue. The more revenue generated, the happier everyone is. A company’s call center is no different. But how do you manage your call center to run as efficiently and productively as possible? While CRM software will represent an investment when initially implemented, it offers the possibility for a favorable return
1/17/2013 2:01:00 PM

Contact Centre Virtualisation
As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer service center business processes.

JAVA CONTACT MANAGEMENT: Contact Centre Virtualisation Contact Centre Virtualisation Source: EDS Document Type: White Paper Description: As companies expand—often globally—they may operate multiple customer service call centers. Unifying these geographically dispersed and discrete contact centers creates a single, virtual contact center operation that is more efficient, easier to manage, and has better customer service. Learn about contract center trends and the five key elements to consider when outsourcing your customer
5/20/2008 4:47:00 PM

Liberty Alliance vs. WS-I; J2EE vs. .NET; Overwhelmed .YET?Part 1: Latest Announcements
On one hand, some archrivals (e.g., Microsoft, IBM, and Oracle) are becoming strange bedfellows, while, on the other hand, the others (e.g., Microsoft and Sun) remain set on irreconcilable differences between their technology camps. What are users to do when torn between the hype/promise of Web services and the fear of being outrun by events?

JAVA CONTACT MANAGEMENT: globe, especially in the Java camp. Java Proponents Respond That is, however, not going to go uncontested by Java proponents. At the BEA eWorld 2002 conference at the end of February, BEA Systems debuted its new Java 2 Enterprise Edition (J2EE) developer toolset called BEA WebLogic Workshop, formerly code-named Cajun. Additionally, it demonstrated the latest version of its application server, WebLogic Version 7 that features support for J2EE version 1.3 and Web services, with improved security,
3/20/2002

How to Sell Management on a New CRM Solution
CRM solutions can help small and midsize companies manage the myriad ways they interact with customers—from marketing to new and potential customers to improving their customer support. These solutions integrate new social and collaboration tools, making it easier to connect with customers, and are available via the cloud, making CRM more affordable for smaller companies. Know all the reasons you need a CRM solution.

JAVA CONTACT MANAGEMENT: How to Sell Management on a New CRM Solution How to Sell Management on a New CRM Solution Source: InsideCRM Document Type: White Paper Description: CRM solutions can help small and midsize companies manage the myriad ways they interact with customers—from marketing to new and potential customers to improving their customer support. These solutions integrate new social and collaboration tools, making it easier to connect with customers, and are available via the cloud, making CRM more affordable for
4/27/2012 11:02:00 AM

Request Your Participation in TEC s Upcoming Lean and Green Software Buyer s Guide
You can contact me directly, or click here to let us know the most convenient time for us to contact you.

JAVA CONTACT MANAGEMENT: Request Your Participation in TEC s Upcoming Lean and Green Software Buyer s Guide Request Your Participation in TEC s Upcoming Lean and Green Software Buyer s Guide We are in the process of putting together TEC s upcoming Lean and Green Software Buyer s Guide , and we d like your input . With difficult economic conditions pushing organizations to become more efficient, and a growing awareness that business must find ways to be more resource-efficient and environmentally friendly, lean and green is a hot
12/9/2008

Going Home—Which Road Do You Take? Talent Assessment in the Remote Agent Model
Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including higher employee engagement. Read this white paper and learn about four talent assessment strategies for a successful home agent model.

JAVA CONTACT MANAGEMENT: Going Home—Which Road Do You Take? Talent Assessment in the Remote Agent Model Going Home—Which Road Do You Take? Talent Assessment in the Remote Agent Model Source: FurstPerson Document Type: White Paper Description: Over the last 10 years, interest in remote agent contact center models has steadily increased, as more companies continue to shift contact center capacity from the traditional brick and mortar infrastructure to the remote agent model due to the low investment and high returns, including
4/19/2012 8:20:00 AM

A New Development Framework on iSeries or i5/OS: Architecture
It is feasible to create native, intuitive and graphical business applications using just available software in i/OS and Open source Java. Using iSeries as an integrated business server is more than just a dream.

JAVA CONTACT MANAGEMENT: problem with WebSphere . Java concepts such as Enterprise Java Beans, HTML, and Web servers were to be the new foundations for iSeries software development. The iSeries community, however, was not very receptive to this new solution. For a lot of iSeries developers it was still a bridge too far . Instead of a radical revolution, they really just wanted a step-by-step modernization of their enterprise applications. The reason being that aside from some standard software packages, the major part of their I
5/18/2005

Cash Converters Canada Inc.
Cash Converters was utilizing an earlier version of Maximizer to track contact details, basic phone notes and other communications. With its small team of sales, marketing, accounting and operations managers that managed the day-to-day operations of the business and its franchisees, the team began working out of the office more and more often. To assist them with this, they needed a solution that worked seamlessly with their business structure and processes, allowing them to work with updated information whether they were working at the office, at home or on the road.

JAVA CONTACT MANAGEMENT: Cash Converters Canada Inc. Cash Converters Canada Inc. Source: Maximizer Software Document Type: Case Study Description: Cash Converters was utilizing an earlier version of Maximizer to track contact details, basic phone notes and other communications. With its small team of sales, marketing, accounting and operations managers that managed the day-to-day operations of the business and its franchisees, the team began working out of the office more and more often. To assist them with this, they needed a
4/29/2005 9:33:00 AM

The Best ACT! Is Still to Come
After a long history as a contact management and relationship tracking tool, ACT! 2005, is expanding to offer more sales force automation features for small to midsize businesses. Now available in a workgroup version, it offers new templates, enhanced opportunity management, additional security, contact record permissions, group scheduling features, and new quote generation functionality. Technical improvements include an SQL database and a complete .NET platform positioning ACT! for total Internet accessibility. The balance of power will surely shift in the competitive landscape as ACT! 2005 covers SME CRM areas currently marked by competitors such as Goldmine and MS CRM.

JAVA CONTACT MANAGEMENT: The Best ACT! Is Still to Come The Best ACT! Is Still to Come Katarina Novatzki and Kevin Ramesan - August 31, 2004 Read Comments Event Summary Anyone involved in sales during the eighties would surely remember ACT! as the crucial contact management tool. The competition was fuzzy until the dawn of customer relationship management (CRM) when vendors appeared offering new packaged applications that included contact management, marketing automation, sales force automation, and call center management. Now,
8/31/2004


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