Support

Industry Support in WCM » The TEC Blog

... standard. Here is how vendors offering web content management systems support the functionality in our model of WCM systems. These ... blog.technologyevaluation.com/blog/2007/11/09/industry-support-in-wcm/ - 41k - 2007-11-09

Great Plains Taps The Web To Deliver Product Support

by L. Talarico ... Plains Taps The Web To Deliver Product Support L. Talarico - December 5, 2000: ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_05_00_1.asp - 9k - 2000-12-05 Summary: Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

Informatica Goes Multinational With Support for Unicode

by M. Reed ... Goes Multinational With Support for Unicode M. Reed - March 15th, 2000 Event Summary. "PALO ALTO, Calif., /PRNewswire/ -- Informatica ... http:/.../Research/ResearchHighlights/DataWarehousing/2000/03/news_analysis/NA_DW_MFR_03_15_00_1.asp - 7k - 2000-03-15 Summary: Informatica Corporation (Nasdaq: INFA) announced products that enable resellers and distributors around the world to convert Informatica software to any major language for resale in their local markets.

Outsourcing, IT Infrastructure: ITO: IT Infrastructure Support ...

... Softtek's IT infrastructure support services are offered as a managed solution aimed to ensure technical infrastructure availability, accessibility, and ... http:/.../165-23417/Outsourcing-IT-Infrastructure/Softtek-ITO-IT-Infrastructure-Support-Services.html - 5k - 2009-11-18

Compaq Partners with Red Hat in Linux Support Deal

by R. Krause ... Partners with Red Hat in Linux Support Deal RA Krause - October 20th, 1999 Event Summary. October 18, 1999 Red Hat (R), Inc., the ... http:/.../Research/ResearchHighlights/HardwareOS/1999/10/news_analysis/NA_HW_RAK_10_20_99_2.asp - 5k - 1999-10-20 Summary: Compaq Computer Corp. and Red Hat, Inc. announced that Compaq will provide call center support for the Red Hat Linux operating system.

How One Vendor Addresses Support and Maintenance Issues

by P.J. Jakovljevic ... How One Vendor Addresses Support and Maintenance Issues PJ Jakovljevic - April 27, 2007. Problem Setting. SAP is one of the major ... http:/.../Research/ResearchHighlights/ERP/2007/04/research_notes/EV_ER_PJ_04_27_07_1.asp - 15k - 2007-04-27 Summary: SAP is addressing the problem of customers wanting support that vendors are either not providing, or providing at unjustifiable prices. Support and maintenance customers are committed to service contracts, but only to a point. New options are thus available.

Open Source and Linux, IT Services: Open Source Customized Support ...

... development. The company provides single source support for open source RDBMS platforms such as MySQL, Firebird SQL, and PostgreSQL. ... http:/.../Open-Source-and-Linux-IT-Services/Advent-Consulting-Open-Source-Customized-Support.html - 4k - 2009-11-18

Support for Old Releases-Good for the User but Is It Good for the ...

by Olin Thompson & P.J. Jakovljevic ... Namely, enterprise software vendors are becoming more amenable to pledging support for older (even quite antiquated) product releases, much to the delight of ... http:/.../Research/ResearchHighlights/Erp/2003/12/research_notes/MI_ER_XOT_12_17_03_1.asp - 17k - 2003-12-17 Summary: The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at providing support for older releases, it is good business for the vendor. The decision may be sugar-coated with pronouncements about doing what is good

Minimizing The Total Cost of Technical Support for Enterprise ...

by David Bourque ... To curb the dilemma of unwanted costs of any kind, one way an enterprise can evaluate vendors is by examining their technical support plans. ... http:/.../ResearchHighlights/TechnologySelections/2006/11/research_notes/TU_TS_DB_11_20_06_1.asp - 15k - 2006-11-20 Summary: Many organizations don't follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution's total cost of ownership.

Minimizing the Total Cost of Technical Support for Enterprise ...

by David Bourque ... Minimizing the Total Cost of Technical Support for Enterprise Applications David Bourque - January 25, 2008. Originally published - November 20, 2006. ... http:/.../ResearchHighlights/TechnologySelections/2008/01/research_notes/TU_TS_DB_01_25_08_1.asp - 15k - 2008-01-25 Summary: Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution’s total cost of ownership.